Effective Date: 01/04/2026
Summary: In accordance with applicable law, it is essential to clearly define the principal parties, their roles, and the scope of their rights, obligations, and responsibilities, including limitations, disclaimers, and procedural requirements.
Razed.io (the “Site”) is owned, operated, and maintained by 3-102-956872 S.R.L. (hereinafter referred to as the “Razed”, the “Company,” “we,” “us,” or “our”), a corporation duly incorporated and existing under the laws of Costa Rica, with its principal office at Province 01 San José, County 15 Montes De Oca, District One Of San Pedro, Los Yoses, Avenues Eight And Ten, Street Thirty-Nine, Ly Center, Costa Rica (identification number 3-102-956872).
Certain payment processing functions, including but not limited to the collection, processing, and settlement of payments made via fiat currency or cryptocurrency, may be conducted on behalf of the Company by Codenova Limited, a corporation registered at Kasou, 18 Flat/Office 41 1086, Nicosia, Cyprus, acting solely in the capacity of a payment agent.
The Company provides its Services (as defined herein) to Users (hereinafter referred to as the “you,” “your,” or “User”) pursuant to these Terms of Service (hereinafter referred to as the “Terms”), which establish the entire contractual framework governing your use of the Site and the Services, including all rights, obligations, limitations, and disclaimers.
Use of the Site constitutes full and unconditional acceptance of these Terms. Claims may only be raised under circumstances expressly permitted herein.
By registering on Site, accessing affiliated applications, or otherwise using the Services, you expressly agree to:
You acknowledge that your use of the Site and Services constitutes a legally binding agreement enforceable in accordance with these Terms, and that you are entering into this agreement voluntarily and with full understanding of the terms herein.
The Company reserves the right, at its sole discretion, to modify, amend, or update these Terms at any time. The version posted on the Site at the time of your access governs your use of the Services. Material changes will be communicated via updates to this page, or in the case of substantial modifications, via a notification upon login to the Site.
Continued use of the Services after any such modifications constitutes your express and unconditional acceptance of the amended Terms, including any additions, deletions, or modifications.
In the event of any inconsistency or conflict between these Terms and applicable law, the applicable law shall prevail, and nothing herein shall be construed to waive mandatory rights granted to you by law.
All disputes shall be resolved via binding arbitration; class actions and jury trials are expressly waived.
2.1. You and the Company agree that any and all disputes, claims, or controversies arising from or relating to these Terms, the Services, or your use of the Site shall be resolved exclusively through binding arbitration administered under the rules of a recognized arbitration body.
Users may pursue claims only individually and expressly waive any right to participate in class, collective, or representative actions. Users also waive any right to trial by jury, except where prohibited by applicable law.
The arbitration shall take place at a location mutually agreed upon by the parties, or if no agreement is reached, at a location determined by the arbitration body consistent with the governing law.
The decision of the arbitrator shall be final, binding, and enforceable, and may be entered as a judgment in any court of competent jurisdiction.
This arbitration clause does not prevent Users from pursuing claims in small claims courts where permitted by law.
Headings and summaries are for convenience only and do not alter legal obligations.
Section headings and summary statements are provided solely for ease of reference and readability.
Such headings or summaries do not modify, limit, or expand any legal rights or obligations set forth in these Terms.
Additional agreements and policies protect Users and address jurisdiction-specific obligations.
Certain provisions apply exclusively to Users in specific territories. Users are responsible for reviewing jurisdiction-specific sections.
These Terms incorporate the following additional agreements and policies (collectively, “Other Terms”):
4.3. Users are responsible for compliance with Other Terms, and violations may result in suspension, termination, or restriction of Services, without liability to the Company.
Razed is a casual entertainment gaming Site. Credits and XP are non-transferable, have no monetary value, and the Site is not an investment or gambling service.
5.1. Users may fund accounts using fiat currency or cryptocurrency to obtain site-specific, non-transferable reward credits (hereinafter referred to as the “Credits”).
Credits can be used to:
5.1.2. Credits:
The Services are provided solely for entertainment purposes and do not constitute any form of investment, gambling, or financial instruments.
The Site and Services are offered in English globally, except in Prohibited Jurisdictions. The Company does not target any specific jurisdiction.
Boxes contain virtual or physical Items determined by a provably fair process. Users acknowledge inherent value in Items.
Each Box may contain:
Users acknowledge that the total value of Items will equal or exceed the Box’s retail price, and that supplemental XP has a fair market value (USD 1 = 400XP) and provides entertainment and functional value.
Contents are determined via a provably fair and verifiable process, ensuring impartiality. Please see: link
Box-opening animations are for display purposes only; actual Items may vary from displayed visuals.
Accounts have levels based on XP, unlocking additional features and status.
Each User account is assigned a level based on accumulated XP.
7.1.1 Higher levels grant enhanced access to:
XP is used to level up accounts and unlock Rewards. XP is non-transferable and has a defined fair market value.
XP may be obtained:
XP:
The Company arranges delivery of Goods subject to supply, User-provided information, and these Terms. Users may Exchange or Upgrade items where permitted.
Goods are sourced subject to availability from the Company’s supply chain or external suppliers.
Users must provide complete and accurate delivery information (address, email, size, specifications).
Failure to provide accurate information may result in:
Users may, subject to these Terms, Exchange or Upgrade items for cryptocurrency, Credits, or alternative Items in accordance with Site procedures.
Users may exchange or upgrade Items prior to redemption, subject to fees, delivery costs, and success probabilities.
Exchanges
Prior to redeeming Items for cryptocurrency, Users may exchange Items for:
Exchanges are subject to an exchange fee, displayed at the point of exchange, which may change at the Company’s discretion.
Exchanges may incur delivery fees, displayed on the relevant Item page, which may change without notice.
Upgrades
10.2.1 Users may attempt to upgrade unclaimed Items in their cart:
10.2.2. Upgrade success probability is displayed as a percentage:
Upgrade rules, fees, and success probabilities may be amended at the Company’s discretion at any time without notice.
This section governs all aspects of the financial transactions, Goods delivery, redemption, refunds, and the use of cryptocurrency on the Site. Users acknowledge and accept all associated responsibilities, risks, and liabilities.
Payments
11.1.1. Third-Party Processing: All payments for Credits, Boxes, or other Site Services are processed by licensed third-party payment providers, including providers of fiat and cryptocurrency payments. During the payment process, Users are automatically redirected to the third-party platform associated with their chosen payment method.
Disclaimer of Liability of Payment Providers: Third-party payment providers act exclusively as payment processors. They do not make any representations or warranties regarding the Site, its Services, or any Goods or Items purchased, and shall not be liable for any losses, damages, or disputes arising from the Services.
Disclaimer of Company Liability for Payment Providers: The Company makes no warranties regarding the availability, reliability, security, or functionality of third-party payment services and shall not be liable for any errors, failures, or disputes arising from their use.
Finality of Credit Purchases: All top-ups of Credits are final and non-refundable except in cases of inadvertent or accidental purchases where Credits remain unused. Users must notify the relevant payment provider immediately in case of unauthorized charges or billing errors.
Billing Errors: Any billing discrepancies not reported within thirty (30) calendar days from the date of the statement shall be deemed accepted by the User. The User releases the Company from all claims, liabilities, or disputes arising from unreported billing errors.
Effect on Legal Rights: These provisions do not limit or exclude the User’s statutory rights under applicable laws regarding disputes or claims concerning financial transactions.
11.2 Delivery
11.2.1 Costs and Fees: All delivery costs will be clearly displayed at the point of redemption, excluding customs, import duties, taxes, or other government-imposed fees, which remain the sole responsibility of the User. Users should verify applicable importation fees prior to redemption.
11.2.2. User Responsibilities: Users must provide accurate and complete delivery information, including:
11.2.3. Delivery Target: The Company aims to deliver Goods within thirty (30) days of redemption. However, this is an estimated timeframe and does not constitute a contractual obligation. Delays may occur due to events beyond the Company’s reasonable control (force majeure, logistics issues, customs clearance).
11.2.4. In-Person Collection: Certain Goods may require collection from a predetermined location. Users are responsible for all associated costs and ensuring timely collection.
11.2.5. Lost or Damaged Goods:
11.2.6. Failure to Accept Delivery: If the User fails to receive Goods at the address provided, the Company may provide instructions for re-delivery or collection. Failure to comply may result in a refund less delivery or handling fees incurred.
11.2.6. Notification of Delays: The Company will use reasonable efforts to notify Users of delays outside its control and to mitigate the effects of such delays. The Company is not liable for any losses or damages resulting from delayed delivery caused by events beyond its reasonable control.
11.2.7. Right to Cancel: For substantial delays exceeding the Delivery Target, Users may cancel the order and receive a refund for any undelivered Goods, subject to applicable fees.
. Refunds and Failed Redemption
11.3.1. Refusal of Redemption: The Company may refuse redemption of Goods in cases of:
Return and Credit: Users may be eligible for a refund, replacement, or in-store Credits if:
Condition of Returned Goods: Returned Goods must be in resellable condition. Reasonable return shipping costs will be covered by the Company.
Credit Top-Ups: All top-ups remain final and non-refundable. The Company may, at its discretion, refund unused Credits (excluding Credits earned through Rewards or Exchanges) to the original payment source.
. Cryptocurrency
11.4.1. Acknowledgment of Risks: Users may redeem or purchase Goods using cryptocurrency, understanding that:
Processing: Cryptocurrency payments are processed via licensed third-party providers.
No Warranty: The Company does not guarantee the accuracy, fairness, or future value of any cryptocurrency.
User Responsibility: Users acknowledge that they are fully responsible for ensuring compliance with local laws regarding cryptocurrency and assume all financial and legal risks associated with using digital currencies.
Independent Assessment: Users are encouraged to perform their own independent assessment and investigations before using cryptocurrency on the Site.
Access to the Services is restricted in certain jurisdictions to comply with local laws and regulations. Users must not circumvent these restrictions.
12.1. Geographic Restrictions
12.1.1. The Services are not available in jurisdictions where their provision is prohibited by applicable law.
12.1.2. The Company may, at its discretion, block or restrict access to the Site and Services in specific jurisdictions to ensure compliance.
12.2. Prohibited Jurisdictions
12.2.1. Access from the following jurisdictions is entirely prohibited: Afghanistan, Belarus, Bulgaria, California, China, Denmark, Iran, Iraq, Libya, Moldova, Myanmar, New York, Nicaragua, North Korea, Poland, Russia, Somalia, South Sudan, Sudan, Switzerland, Syria, Turkey, United Arab Emirates, United Kingdom, Venezuela, Yemen, and Zimbabwe.
12.3. Restricted Access
12.3.1. Certain territories have partial restrictions, limiting access to specific features or Services: Cyprus, Denmark, Lithuania, Ontario, Slovakia, Slovenia, and Washington state.
12.4. Circumvention Prohibited
12.4.1. Using VPNs, proxies, or other technological means to bypass geographic restrictions or KYC controls is strictly prohibited.
12.4.2. Attempting to access the Site from prohibited or restricted jurisdictions, or facilitating access for others in such jurisdictions, constitutes a breach of these Terms.
12.5. Consequences of Violation
12.5.1. Any evidence of Prohibited Activities, including circumvention attempts, may result in immediate suspension or termination of your account, forfeiture of Credits, XP, Rewards, and any related benefits, in accordance with the Termination provisions below.
Users must act lawfully, honestly, and responsibly to maintain access to the Services and protect the integrity of the platform.
13.1. By using the Services, you acknowledge and agree that:
13.1.1. Credits purchased are used solely for entertainment purposes and, in some cases, to obtain Items;
13.1.2. Registration on the Site may be completed via a registration form or social login;
13.1.3. All use of Services is subject to ongoing KYC (Know Your Customer) verification, which may occur at registration and at any time thereafter.
13.2. Account Compliance and Security
13.2.1. The Company may suspend or restrict your account, including specific Services, until KYC verification is successfully completed.
13.2.2. Creation of duplicate or multiple accounts may result in termination and forfeiture of associated Rewards or benefits.
13.3. User Obligations
13.3.1. Users must:
13.4. Prohibited Activities
13.4.1. Users must not:
Breach of these obligations constitutes a material violation of these Terms and may result in immediate termination, account suspension, and forfeiture of all associated benefits, without liability to the Company.
All Site content and Services are protected under intellectual property laws. Users must respect Company IP and third-party IP.
14.1. All content, trademarks, service marks, logos, trade names, designs, graphics, code, animations, sounds, videos, and other intellectual property on the Site (collectively, “IP”) are owned or licensed by the Company.
14.2. Users are prohibited from:
14.3. Any rights not expressly granted herein are reserved by the Company, and unauthorized use of IP may result in civil and criminal liability under applicable law.
Users are responsible for content they post and grant the Company rights to use it.
15.1. Users may customize their profiles and engage in chat or forum interactions with other Users.
15.2. By posting, uploading, or transmitting content (“User Content”), you represent and warrant that:
15.3. The Company may impose restrictions on your ability to post, chat, or customize your profile if your content is harmful, unlawful, or violates intellectual property rights.
15.4. Communications through support channels, chat, or idea submissions are considered non-confidential; the Company may use such submissions for any purpose without attribution or compensation.
15.5. If you believe another User is infringing your intellectual property, you may submit a notice in accordance with the applicable IP laws, and the Company will investigate and take appropriate action.
The Company may offer voluntary reward programs, challenges, and promotional activities at its discretion. All Rewards are subject to conditions and may be modified or withdrawn.
Types of Rewards
16.1.1. The Company may provide Rewards, including XP, Credits, or access to “Daily Drops,” as part of promotional activities, challenges, or other incentive programs on the Site.
16.1.2. Daily Drops are rewards granted on a daily basis, linked to the User’s account level, which may include free-to-enter Boxes.
16.2. Eligibility and Verification
16.2.1Daily Drops and other Rewards may require successful completion of KYC verification before granting access.
16.2.2. Rewards must be claimed through designated actions on the Site within any prescribed timeframe.
16.2.3. Unclaimed Rewards shall expire automatically and may not be reclaimed after the expiry.
16.3.Discretionary Nature of Rewards
16.3.1.Participation in Reward activities is entirely voluntary.
16.3.2. The availability, value, timing, and nature of Rewards are at the Company’s sole discretion.
16.3.3. The Company reserves the right to modify, suspend, withhold, or invalidate Rewards in the event of technical errors, suspected fraudulent activity, or other operational considerations.
Limitations and Tax Responsibilities
The Company does not replace lost or stolen XP, Credits, or Rewards.
No guarantee is made that Rewards will always be available to a User.
All applicable taxes or duties associated with Rewards or the redemption of Goods are the sole responsibility of the User.
Users must not attempt to circumvent eligibility criteria or other conditions associated with Rewards.
Users may opt-in to receive marketing communications, which may include electronic messages. Users may withdraw consent at any time.
Opt-in and Opt-out
17.1.1. Users may elect to receive marketing communications via the Site.
17.1.2. Opt-out is available at any time through the “Unsubscribe” link in marketing emails or via the Site’s account settings.
Communication Methods
By consenting to marketing, Users acknowledge and agree that the Company may communicate through SMS, MMS, text messages, email, push notifications, or other electronic means.
Consent does not create any contractual or employment relationship with the Company.
The Company classifies accounts based on activity to comply with data retention obligations. Inactive accounts may be closed, and XP, Credits, and inventory may be forfeited.
Account Classifications
Active User: Logged in at least once in the last twenty-nine (29) days.
Inactive User: Not logged in for 90–299 days.
Dormant User: Not logged in for 300 or more days.
18.2. Notifications
Users approaching Dormant status may be notified at least 14 days before reclassification if contact details are available.
Consequences of Dormancy
Once classified as Dormant, all XP, Credits, and inventory of Items will be forfeited, and the account will be closed in accordance with the Privacy Policy.
Logging in at any point resets the account status to Active.
The Company may operate an Affiliate Program to promote community growth. Affiliate activities are governed by separate terms.
Affiliate Program
Users may participate in the Company’s Affiliate Program in accordance with its own terms and conditions, which are incorporated herein by reference (see Other Terms).
Affiliates must comply with all applicable laws, regulations, and program rules.
Referrals
Users may refer others to the Site in accordance with the Affiliate Program rules.
Rewards for referrals are subject to verification and may be withheld or revoked for fraudulent or prohibited activity.
The Company may suspend, restrict, or terminate User accounts for violations or inactivity. Users may also close their accounts voluntarily.
Termination by the Company
The Company may, at its sole discretion and without prior notice, suspend or permanently terminate access to the Services or User accounts for any reason, including:
21.2. Consequences of Termination
21.2.1. The Company shall not be liable for the deletion, loss, or failure to store any data, User Content, XP, Credits, or inventory of Items.
21.2.2. Users acknowledge that termination may result in forfeiture of Rewards, XP, Credits, and Items.
21.3. Voluntary Account Closure
Users may close their accounts at any time by contacting Support: [email protected]
Users agree to release, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from any claims, losses, or damages arising from:
Users are not required to indemnify the Company for losses arising from the Company’s own actions or omissions.
The Company provides the Site and Services “as is,” without any express or implied warranties. Users assume all risks, including technical, operational, and cybersecurity risks.
22.1. General Disclaimer
22.1.1. The Site and Services are provided on an “as is” and “as available” basis.
22.1.2. The Company makes no representations or warranties, whether express or implied, including but not limited to:
Data Usage and Connectivity
Users may incur data charges when accessing the Services, particularly via mobile devices. The Company is not responsible for any such charges.
Service Interruptions
The Company will make reasonable efforts to provide uninterrupted access; however, maintenance or technical failures may occur.
Planned service interruptions will be communicated at least two (2) days in advance. Urgent or emergency disruptions will be communicated as soon as practicable.
The Company is not liable for service interruptions caused by User hardware, software, internet connectivity, or external factors beyond the Company’s control.
User Obligations for Security
Users must:
The Company disclaims any liability arising from the User’s failure to implement reasonable security measures.
Software Updates and Compliance
Users are required to install any software updates the Company deems necessary to maintain service quality, security, or legal compliance.
Game Malfunctions
In the event of a malfunction affecting gameplay or service operations, the Company reserves the right to void Credits, XP, or Rewards granted during the affected period.
Force Majeure
The Company shall not be liable for failure to perform obligations due to circumstances beyond its reasonable control, including:
Changes to Services
The Company may modify, suspend, or discontinue the Services, in whole or in part, temporarily or permanently, with or without notice.
Company liability is strictly limited. Certain damages are excluded by law.
Excluded Damages
The Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, or business opportunities, whether based on contract, tort, negligence, strict liability, or otherwise.
Maximum Liability
The Company’s total liability shall not exceed the greater of:
Jurisdictional Limitations
Some jurisdictions do not allow disclaimers or limitations of liability. If a provision is unenforceable, the User’s sole remedy is to discontinue use of the Services.
The Company cooperates with authorities regarding suspected illegal activity.
Compliance and Reporting
The Company may report Users to regulatory or law enforcement authorities for suspected:
Disclosure to Third Parties
The Company may notify relevant third parties, including banks, payment processors, or other service providers, of suspected unlawful activity.
29.1.2. Users may be subject to criminal, civil, or contractual sanctions based on such reporting.
Here’s some boilerplate clauses. In particular be aware of the governing laws and court exclusivity.
Governing Law and Jurisdiction
These Terms constitute the entire agreement regarding the Services and are governed by the laws of England and Wales, without regard to conflict of law provisions.
Non-arbitration disputes shall be submitted to the exclusive jurisdiction of the English courts.
Injunctive Relief
The Company may seek injunctive or emergency relief in any jurisdiction, notwithstanding the exclusive jurisdiction clause.
Severability and Waiver
If any provision is invalid or unenforceable, the remaining provisions remain in full effect.
Failure to enforce any right shall not constitute a waiver.
Claims Limitation
Claims must be filed within one (1) year from the event giving rise to the claim.
Assignment and Admissibility
Users may not assign these Terms without the Company’s consent. The Company may freely assign these Terms.
These Terms may be printed and are admissible as evidence in any legal proceeding.
This section governs all disputes, claims, or controversies arising between Users and the Company, including complaints, escalation procedures, arbitration, and limitations on legal actions. By using the Services, Users expressly waive the right to pursue class, collective, or representative actions or to a trial by jury, except as prohibited by applicable law. All claims must be brought individually, except for matters involving public injunctive relief.
31.1 Purpose
31.1.1. The Company is committed to resolving complaints and disputes fairly, efficiently, and in accordance with applicable law. This section sets forth the procedures and obligations for:
The procedures described herein are intended to provide Users with a transparent, structured, and legally enforceable mechanism for dispute resolution while ensuring the Company can manage and mitigate legal and operational risks effectively.
31.2. Arbitration Requirement
Any dispute, claim, or controversy (hereinafter referred to as the “Dispute”) arising out of or relating to these Terms, the Services, or the Site that cannot be resolved through the internal complaints process described in Section 31.4 shall be resolved exclusively through final and binding arbitration, except for claims eligible for small claims court under applicable law.
Users hereby waive any right to a jury trial and the right to participate in class, collective, or representative actions.
All claims must be brought individually, and the arbitrator shall not consolidate claims or preside over any form of class or representative proceeding.
The arbitration process is intended to resolve disputes in a fair, timely, and cost-effective manner, while maintaining confidentiality and procedural neutrality.
Regulatory and Agency Complaints
31.1.3. Nothing in this Arbitration Agreement restricts Users from filing complaints with federal, state, or local regulatory agencies or from exercising any rights afforded under applicable law to report suspected illegal or unethical conduct.
31.4 Complaints Process
31.4.1 Initial Inquiries
Users may raise questions, concerns, or inquiries regarding the Services, transactions, or accounts through:
The Company encourages resolution at this stage and may provide guidance or assistance to address issues informally.
31.5. Filing a Formal Complaint
31.5.1. Formal complaints must be submitted in writing to [email protected] and include:
Relevant supporting documentation, correspondence, or evidence to facilitate investigation.
Time Limit: Complaints must be filed within twelve (12) months of the incident giving rise to the complaint. Complaints filed beyond this period may be rejected at the Company’s discretion.
31.5.2. Stage 1 – Internal Investigation
Upon receipt, the Complaints Team will review the submission and provide a written acknowledgment within seven (7) business days.
A substantive response will be issued within twenty-eight (28) days from acknowledgment.
The Complaints Officer may request additional information or clarification from the User.
If the User is dissatisfied with the outcome, they may request escalation to Stage 2.
31.5.2. Stage 2 – Management Review
Users dissatisfied with Stage 1 may submit a request for review by the Complaints Manager using the same communication channel and marking the email: “Stage 2 Complaint: Management Review.”
The Manager will conduct an independent investigation and issue a written decision within twenty-eight (28) days.
Additional information may be requested from the User as necessary.
Completion of Stage 1 is a prerequisite for Stage 2 escalation.
31.5.3. Stage 3 – Arbitration
If the complaint remains unresolved within sixty (60) days of initial submission, either party may initiate arbitration by delivering a Notice of Dispute via certified mail to the Company’s registered address.
The Notice must contain:
31.6 Arbitration Terms
31.6.1. Prohibition of Class and Representative Actions
Claims must be pursued individually.
Arbitrators are prohibited from consolidating claims or presiding over class actions.
Relief will be awarded solely to the individual party seeking relief, except for public injunctive relief under applicable law.
31.6.2 Arbitration Procedures
Arbitration will be conducted by a neutral arbitrator in accordance with the rules of the Chartered Institute of Arbitrators or another mutually agreed arbitration provider.
The arbitrator must follow these Terms as a court would, ensuring that rights and obligations under the Terms are enforced.
Arbitration hearings will take place at a mutually convenient location. If no agreement can be reached, the arbitrator will determine the location.
For claims ≤ USD 10,000, Users may elect to have arbitration conducted solely on written submissions, telephonically, or in person.
For claims > USD 10,000, procedures will follow the arbitrator rules.
The arbitrator shall issue a reasoned, written decision, which is binding, final, and enforceable in any court of competent jurisdiction.
31.6.3 Costs of Arbitration
Arbitration fees are governed by the applicable arbitrator rules unless otherwise specified:
Attorney fees and other legal expenses are governed by arbitrator rules or as determined by the arbitrator.
31.6.4 Confidentiality
All arbitration proceedings, including submissions, hearings, rulings, decisions, and awards, are strictly confidential.
31.6.5 Severability
Any invalid or unenforceable provision of this Arbitration Agreement, except those restricting class actions, may be replaced with a valid provision reflecting the original intent.
If the class action waiver is invalid, the remainder of the arbitration agreement remains enforceable, except for public injunctive relief claims.
All other Terms remain in full force.
31.6.6 Future Changes to Arbitration Agreement
Users may reject any future amendments to this Arbitration Agreement within thirty (30) calendar days of receiving notice by submitting written notice to the Company.
Rejection preserves arbitration under the version of the Terms originally accepted by the User.
31.7. Contact Information for Disputes
General
Questions, concerns, or just a chat contact: [email protected]
Media Inquiries
All media outlets, journalists, bloggers, or commentators contact: [email protected] for official statements, clarifications, or interview requests. Unauthorized use of company materials or representation of our brand without prior permission is prohibited.
Legal
For questions about trademarks, copyright, intellectual property or other legal issues contact: [email protected].
Privacy
For questions about your data, privacy, or other data protection issues contact: [email protected]
If you are domiciled, resident, or otherwise located within the European Union (hereinafter referred to as the “EU”) or the United States of America (hereinafter referred to as the “US”), you are required to take notice of the following provisions in addition to all other terms set forth herein. These provisions are intended to supplement, not replace, the general Terms.
1. European Union Users
1.1 Mandatory Legal Protections. No provision contained herein is intended to, nor shall it be construed to, derogate from, restrict, waive, or otherwise limit any rights to which you may be entitled under mandatory provisions of applicable EU law, including, without limitation, any statutory rights arising under EU consumer protection and data protection legislation, specifically but not exclusively:
1.2 Non-Derogation of Rights. The provisions set forth herein shall not diminish, waive, or otherwise impair any rights or remedies available to you under the foregoing EU consumer protection and data protection legislation, to the extent such legislation is applicable to the Services within your jurisdiction. In the event of any inconsistency, conflict, or discrepancy between these Supplementary Terms and applicable EU consumer protection or data protection legislation, such legislation shall govern and prevail.
2. United States Users
2.1 Export Controls. The software and content made available through the Site are subject to and shall at all times remain governed by US export control laws and regulations. No software, content, or technology may be downloaded, exported, re-exported, or otherwise transferred in violation of any applicable US export control law or regulation.
2.2 California Residents. If you are a resident of the State of California, you hereby expressly waive the protections afforded by California Civil Code Section 1542, which provides: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” If you are a resident of any other jurisdiction, you hereby waive any and all analogous or comparable statutory or common law rights or doctrines to the fullest extent permitted by law.
2.3 New Jersey Users. If you are a User located in the State of New Jersey, the disclaimers set forth under the sections titled “Disclaimer of Warranties” and “Limitation of Liability” are intended to be construed as broadly as permitted under the laws of New Jersey. Should any portion of such provisions be held invalid, unenforceable, or otherwise void under New Jersey law, the remaining portions shall remain valid, enforceable, and of full force and effect.
2.4 Dispute Resolution and Arbitration. The provisions governing User Disputes and Dispute Resolution, including Arbitration, shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.). Any arbitration shall be conducted before a neutral arbitrator in accordance with the rules and procedures of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules, as such rules may be amended from time to time.
By enrolling as an Affiliate, You are obligated to adhere to all legal requirements set forth herein, including these Affiliate Terms and the Main Terms. Razed reserves the unilateral right to amend these Affiliate Terms at any time.
By accepting these Affiliate Terms and Conditions (hereinafter referred to as the “Affiliate Terms”), You enter into a legally binding agreement with Razed, the operator of razed.io (hereinafter referred to as the the “Platform” or the “Site”). These Affiliate Terms, together with the general Terms of Service (hereinafter referred to as the “Main Terms”), constitute the complete and exclusive agreement between You and Razed with respect to Your participation in the Affiliate Programme.
You are required to read and understand both this document and the Main Terms in their entirety prior to enrolling in the Affiliate Programme. Should You disagree with any provision, You must refrain from accepting these Affiliate Terms.
Razed reserves the right, at its sole discretion, to amend, supplement, or modify these Affiliate Terms at any time. Material amendments shall be communicated via electronic mail or by posting the updated version on the Platform. Such amendments shall take effect immediately upon posting or notification, whichever occurs first. Continued participation in the Affiliate Programme following any such modification shall constitute Your express acceptance of the amended Affiliate Terms.
Definitions
For the purposes of clarity and precision, the following terms shall have the meanings set forth below throughout this Agreement:
1. Licence Grant and Restrictions
Summary: Your licence to participate in the Programme is temporary, conditional, and strictly limited. Unauthorized use constitutes a material breach of this Agreement.
1.1 Limited Licence
Subject to Your strict compliance with these Affiliate Terms and the Main Terms, Razed grants You a non-exclusive, non-transferable, revocable, personal licence to market, advertise, and promote the Platform utilizing Your unique Referral Code and any promotional materials provided by Razed. This licence is strictly limited to the promotion of the Platform and for no other purpose.
1.2 Conditions of Use
You may use Your Referral Code and promotional materials solely in accordance with:
Any use of Your Referral Code or promotional materials outside the scope expressly permitted herein constitutes a material breach of this Agreement.
1.3 Automatic Termination
Summary: Your licence shall automatically terminate upon certain conditions, and You must immediately cease all promotional activities.
Your licence and all associated rights shall automatically terminate and revert to Razed upon:
Upon termination, You must immediately cease all promotional activities. No Commissions shall accrue following termination.
2. Obligations of the Affiliate
2.1 Content and Conduct
Summary: You must comply with these Affiliate Terms, the Main Terms, and all marketing guidelines. You must not target minors or promote in restricted jurisdictions.
You shall:
2.2 Legal Responsibility
Summary: You are solely responsible for all costs, liabilities, and legal compliance in connection with Your promotional activities. Razed bears no responsibility for Your actions.
You shall be exclusively responsible for:
Razed shall have no liability for any penalties or adverse consequences arising from Your non-compliance.
3. Intellectual Property Rights
Summary: All logos, trademarks, and materials remain Razed’s exclusive property. Your licence is limited to authorized use, and You may not challenge ownership.
3.1 Ownership
Razed and its affiliates retain all intellectual property rights in the Platform, trademarks, logos, marketing materials, branding, content, and associated intellectual property. You acquire no ownership rights under this Agreement.
You acknowledge and agree that:
4.2 Permitted Use
Summary: Your use of Razed intellectual property is strictly limited to authorized forms and purposes.
You may utilize Razed trademarks, logos, and marketing materials solely:
You shall not modify, adapt, or create derivative works from Razed’s intellectual property without prior written consent from Razed, except as expressly permitted by the Marketing and Advertising Guidelines.
4.3 Disclaimer of Endorsement
Summary: All promotional materials must disclose Your independent status and the nature of Commission payments.
You must clearly and prominently state in all promotional content that:
4.4 Restrictions on Branding
Summary: Do not imply unauthorized affiliation or ownership, and avoid misleading branding.
You shall not:
Any such unauthorized registration or use constitutes a material breach of this Agreement. You agree to transfer any such registrations to Razed immediately upon request, at no cost to Razed.
5. Prohibited Conduct and Fraud
Summary: Razed enforces a zero-tolerance policy against fraudulent conduct. Violations may result in immediate termination and forfeiture of all accrued Commissions. Decisions regarding Fraud are final and binding.
5.1 General Prohibited Activities
For general prohibited conduct on the Platform, including account security, legal compliance, and platform misuse, refer to the Main Terms, Section “Your Responsibilities.”
This section specifically addresses Affiliate-related Fraud and conduct prohibited within the Affiliate Programme.
5.2 Zero Tolerance Policy on Affiliate Fraud
Summary: Any manipulative or fraudulent behavior within the Affiliate Programme is strictly prohibited and will result in immediate termination and forfeiture of Commissions.
You are expressly prohibited from engaging in any of the following activities:
5.3 Monitoring and Detection
Summary: Razed actively monitors referral activity and reserves sole discretion to determine violations.
Razed continuously monitors:
Razed retains the exclusive right, in its sole and absolute discretion, to determine whether any Affiliate has engaged in Fraud, collusion, or other prohibited conduct. Any such determination is final, binding, and not subject to challenge.
5.4 Consequences of Fraud
Summary: Engaging in Fraud, collusion, or prohibited conduct will result in immediate and irrevocable consequences.
If Razed determines, at its sole discretion, that You have engaged in Fraud, collusion, or any other prohibited conduct:
Razed shall not provide detailed explanations of its determinations regarding Fraud, as disclosure may compromise detection and enforcement systems.
6. Dashboard, Tracking Data, and Analytics
Summary: All tracking data and analytics are the exclusive property of Razed and strictly confidential. Unauthorized use or disclosure will result in immediate termination and forfeiture of all Commissions. Estimates shown in the Dashboard are informational only and not final.
Your unique Referral Code is personal to You. You shall not sell, transfer, or permit any other person or entity to use Your Referral Code. Misuse of Dashboard data or Your Referral Code constitutes a material breach of this Agreement.
6.1 Dashboard Access
Razed provides access to an Affiliate Dashboard and tracking analytics solely to monitor Your referral performance and estimated earnings. This access is a privilege granted at Razed’s sole discretion and does not constitute a guarantee of accuracy, entitlement, or Commission.
All data, analytics, tracking information, performance metrics, and reports displayed in the Dashboard are:
You shall not disclose, share, copy, republish, or use any Dashboard data for any other purpose.
6.2 Restrictions on Data Use
You are strictly prohibited from:
Unauthorized disclosure of Dashboard data shall result in immediate termination of this Agreement and forfeiture of all Commissions.
6.3 Data Accuracy and Availability
Important Disclaimers:
6.4 Code Exclusivity
Your Referral Code is personal to You and non-transferable. You:
7. Commissions Payments and Withholding
Summary: Commissions are based on valid Referred Customers, applicable Programme Tiers, and genuine purchases. Final Commission determinations are made solely by Razed. Payments may be withheld pending investigation or suspected violations.
7.1 Commissions Calculation
Commissions shall be calculated based on the following criteria:
Razed reserves the sole discretion to adjust Commission calculations if it determines that a Referred Customer fails to meet the above criteria.
7.2 Payment Terms
Commission payments shall be made within twenty (20) business days to the account details provided by You.
Razed reserves the right, in its sole discretion, to:
8. Term and Termination
Summary: Razed may terminate this Agreement with 15 days’ notice, or immediately for Fraud or material breach. Upon termination, You must cease promotion, remove Razed materials within 7 days, and Your Referral Code will be deactivated instantly. Commissions are payable up to the termination date, subject to review.
8.1 Termination
This Affiliate Agreement shall commence on the date You accept these Affiliate Terms and continue until terminated in accordance with this Section 8.
You may terminate this Agreement at any time, for any reason or no reason, by providing thirty (30) days’ prior written notice via email to [email protected].
Razed may terminate this Agreement:
Requests for exceptions may be submitted to [email protected] but approval is at Razed’s sole discretion.
8.2 Obligations Upon Termination
Regardless of the party initiating termination, You must immediately:
Remove Razed Materials: Delete or permanently cease displaying all Razed logos, trademarks, links, branding, and promotional content from all channels, including websites, social media, streams, and videos. Removal must occur within seven (7) days of termination.
Cease Representation: Stop representing Yourself as a Razed Affiliate. All statements suggesting ongoing affiliation must cease.
Return or Destroy Data: Immediately return or permanently delete all confidential, proprietary, or private information provided by Razed, including Dashboard data, marketing materials, and any intellectual property.
Deactivate Referral Code: Your Referral Code shall be deactivated immediately. No further Commissions shall accrue from sign-ups after termination, including referrals made before the termination date.
8.3 Commissions Payment Upon Termination
You shall be entitled to payment only for Commissions legitimately earned up to the termination date and in compliance with these Terms.
Razed may withhold final Commission payments for up to ninety (90) days to conduct a final review for Fraud or compliance, and shall process payment within seven (7) days of completing such review.
If termination arises due to Your breach of these Affiliate Terms or the Main Terms (including Fraud, collusion, or prohibited conduct), Razed may:
8.4 Survival of Obligations
Termination shall not release You from obligations arising prior to termination, including:
You remain liable for all damages, fines, legal fees, and costs resulting from pre-termination breaches.
9. Limitations of Liability and Disclaimers
Summary: Razed’s liability is strictly limited to Commissions earned in the preceding six months. No liability is assumed for lost business or profits. You are responsible for legal costs arising from Your illegal content or misconduct.
9.1 Warranties
The disclaimers, warranty exclusions, and limitation of liability provisions set forth in the Main Terms (“Disclaimer of Warranties” and “Limitation of Liability”) are incorporated by reference.
Specifically:
9.2 Indemnities
You shall defend, indemnify, and hold harmless Razed, its affiliates, officers, directors, employees, agents, and representatives from any and all claims, liabilities, losses, damages, costs, or expenses (including reasonable legal and professional fees) arising from:
10. Relationship Between the Parties and General Provisions
10.1 No Partnership or Exclusive Relationship
Summary: Affiliates and Razed are independent parties. No partnership, joint venture, employment, agency, or franchise relationship is created.
You acknowledge that:
10.2 No Press Releases or Public Statements
Summary: You may not issue press releases or make public statements regarding this Agreement, Razed, or the Affiliate Programme without prior written consent, except as required by law.
10.3 No Assignment
You may not assign, transfer, or sublicense rights or obligations under this Agreement without Razed’s prior written consent. Any unauthorized assignment is void. Razed may assign its rights upon seven (7) days’ notice.
10.4 Severability
If any provision is invalid, illegal, or unenforceable, the remaining provisions shall remain in full force. Parties shall cooperate to replace invalid provisions with valid provisions achieving the original intent.
10.5 Waiver
No waiver of any right or provision shall be implied from non-enforcement. Any waiver must be in writing and signed by an authorized representative of Razed. Waiver of one breach does not constitute waiver of subsequent breaches.
10.6 Entire Agreement
This Agreement, together with the Main Terms and Marketing and Advertising Guidelines, constitutes the complete and exclusive agreement regarding the Affiliate Programme. All prior negotiations, understandings, and agreements are superseded.
10.7 Third Party Rights
No third party may enforce any provision unless expressly stated.
10.8 Governing Law and Dispute Resolution
This Agreement is governed by the laws of England and Wales, without regard to conflict of law principles. Dispute resolution, including arbitration, shall follow the provisions in the Main Terms. Razed may seek injunctive or urgent remedies in any jurisdiction.
Claims must be filed within one (1) year. This Agreement may be printed and is admissible in court.
11. Contact Information
Summary: Use the designated contact channels for support, legal, media, or data protection inquiries. Unauthorized use of Razed materials is prohibited.
For assistance regarding the Affiliate Programme, including support issues, account inquiries, transaction questions, or related matters, please contact our support team via chat or email. Our team is available to provide guidance and assistance.
General Inquiries and Support: [email protected]
Media, Press, and Public Relations: [email protected]
Journalists, media outlets, bloggers, and commentators seeking official statements, clarifications, or interviews must contact Razed through this address. Unauthorized use of Razed materials or representation of the Razed brand without prior written consent is strictly prohibited.
Intellectual Property or Legal Matters: [email protected]
For inquiries regarding trademarks, copyrights, or other intellectual property rights.
Data Protection and Privacy Matters: [email protected]
For questions regarding personal data, privacy rights, or compliance with GDPR or other applicable data protection regulations.
All communications should be directed to the appropriate contact channel to ensure timely and accurate handling of inquiries.