Please read this Responsible Gaming Policy (hereinafter referred to as the “Policy”) carefully for Your own benefit.
The Site razed.io (hereinafter referred to as the "Site", "We", "Us", or "Our") is owned and operated by 3-102-956872 S.R.L., a limited liability company duly incorporated and registered under the laws of Costa Rica, with company registration number 3102956872, and having its registered office at Province 01 San José, County 15 Montes De Oca, District One Of San Pedro, Los Yoses, Avenues Eight And Ten, Street Thirty-Nine, Ly Center, Costa Rica (hereinafter referred to as the "Company" or the “Razed”). The Company has a subsidiary, Codenova Limited, which acts as a paying agent for Razed.io, with its registered address at Kasou, 18 Flat/Office 41 1086, Nicosia, Cyprus, and registration number 60336959T.
This Responsible Gaming Policy (hereinafter referred to as the “Policy”) is established to ensure a safe, transparent, and enjoyable user experience for all Users engaging with the Site’s services, including the acquisition, opening, and utilization of virtual mystery loot boxes (hereinafter referred to as a “Box” or “Boxes”), the earning of experience points (“XP”), and other digital items and rewards (collectively, “Rewards”).
The Policy aims to mitigate potential harm, including financial, psychological, and behavioral risks associated with participation in the mechanics of digital Boxes. The Company acknowledges that while Boxes are provided primarily for entertainment purposes, certain individuals may develop compulsive behaviors.
Accordingly, this Policy establishes a framework for responsible participation, legal and regulatory compliance,
and adherence to industry standards for user protection.
This Policy applies to all Users who:
By registering an account on the Site, the User expressly acknowledges and agrees to be legally bound by this Policy in conjunction with:
Utilization of Self-Regulation Tools – Users are encouraged to leverage the Site’s tools for self-regulation, including:
This Policy is designed to ensure compliance with applicable laws, regulations, and industry standards, including but not limited to:
By registering an account on the Site and engaging with Boxes and other services, the User expressly acknowledges and agrees that they:
Non-compliance with this Policy may result in temporary suspension of the User account, restriction of access to Boxes and services, or permanent exclusion from the Site, in accordance with the Terms of Service and applicable law.
It may be challenging for a User to recognize when their interaction with the Site’s services, including the acquisition, opening, and utilization of Boxes, XP or other digital Rewards, etc, has become potentially harmful or compulsive. The following indicators may signal the development of problematic engagement:
If a User identifies with any of the above indicators, it is strongly recommended that they seek assistance. Users are encouraged to contact the Site’s Support Team to access guidance and available responsible participation tools.
To mitigate potential harm and promote responsible engagement, the Site provides mechanisms for self-exclusion and permanent account closure:
Self-Exclusion:
A User may voluntarily suspend access to their account and associated services for a defined period of six (6) months to five (5) years. During the self-exclusion period:
Users wishing to initiate self-exclusion must contact the Support Team at [email protected].
Account Closure:
A User may request permanent closure of their account at any time. Reopening a previously closed account shall only be permitted at the sole discretion of the Company, subject to internal review procedures to ensure compliance with regulatory obligations, Terms of Service, and this Responsible Gaming Policy.
To support responsible engagement, the Site provides Users with the following tools and limits:
Loss Limits:
Users may set maximum monetary expenditures for Boxes and other Site services within a defined period. Limit changes are subject to the following rules:
All requests to set or modify limits must be directed to the Support Team at [email protected].
Session Time Limits:
Users may define maximum durations for individual engagement sessions with Boxes or related services to promote responsible participation.
Engagement (Wagering) Limits:
Users may specify a maximum amount of resources, in currency or virtual points, that they are willing to commit within a defined period.
Cool-Off Period:
Users may request a temporary suspension of their account. During the cool-off period, access to Boxes, XP accumulation, and digital services will be restricted. Any pending Rewards or XP earned prior to the suspension will be credited after the conclusion of the cool-off period.
Account Closure:
Users may request permanent closure of their account at any time. Reopening a closed account requires internal review to ensure adherence to regulatory, contractual, and Policy obligations.
The Site enforces strict age restrictions to prevent minors from accessing Boxes, digital Rewards, XP, or other interactive services. It is strictly prohibited for individuals under the age of eighteen (18) to register or participate in the Site’s services.
To enhance compliance and protect minors, guardians and parents are encouraged to implement technological safeguards, including parental control software. Recommended solutions include:
The use of parental control tools is recommended as a supplement to account-based restrictions and Site-enforced compliance measures. Guardians remain legally responsible for supervising minors’ online activity and ensuring adherence to applicable laws prohibiting underage participation in Boxes and related digital services.
If You, or someone You know, is experiencing issues related to engagement with the Site’s services, including the acquisition, opening, or utilization Boxes, XP, or other digital Rewards, We strongly recommend seeking professional assistance. Appropriate support organizations include, but are not limited to:
In addition, We recommend Users consider the use of third-party technological tools and software to assist in managing access to digital content and controlling engagement with Boxes and other Site services. Such solutions may include, without limitation:
Use of these tools is strongly encouraged as a supplement to the Site’s internal mechanisms for responsible engagement. Users and guardians remain responsible for adherence to applicable laws and regulatory requirements regarding the use of digital services, including prohibitions against underage participation.
For support, guidance, or inquiries related to the responsible use of Boxes, XP, or other digital services, Users may contact Our Support Team at: [email protected]
The Support Team is available to provide assistance regarding account management, self-exclusion, limits, and other mechanisms designed to promote safe and responsible engagement with the Site’s services.
This Policy constitutes an integral part of the Site’s contractual framework and shall be interpreted in conjunction with, and is legally binding alongside, the following documents:
By registering an account and interacting with the Site, including the acquisition and use of Boxes, XP, and other digital services, the User expressly acknowledges and agrees:
This Policy is intended to ensure the protection of Users, compliance with regulatory obligations, and the provision of a safe and legally compliant digital entertainment environment.